Shipping & Returns

1. Shipping

OPC Health will deliver the product to the address specified by the buyer, provided that address is within Australia. Free shipping is available for online orders only, standard shipping rates apply for all orders placed directly through our Customer Service or Sales teams, unless otherwise agreed in writing. OPC Health will use Star Track, Registered Post, or Express Post, or Nominated Carrier to ensure that goods are shipped in a reasonable time. Delivery dates are three to five working days for items in stock. These dates are approximate only. OPC Health will advise the buyer if there are foreseeable delays. For all orders Returned To Sender due to not being claimed, or for incorrect addresses, re-delivery charges are applicable. All orders not delivered to the account holder's practice address will be charged a delivery fee (includes 'drop shipping' orders). Additional fees may be applicable. OPC Health will notify the Customer prior to despatch.

2. Returns

No product delivered to the buyer which is in accordance with the contract will be accepted for return without the seller’s prior approval on terms to be determined at the seller’s discretion. Non stock / special orders will not be accepted for a return under any circumstances. No Medical product worn/used by the buyer (or patient/client of buyer) will be accepted for return without the seller’s prior approval on terms to be determined at the seller’s discretion. Should the seller agree to accept any such product for return, the buyer will be liable to pay a restocking fee of 15% of the invoice price. Such product must be returned by the buyer carriage-paid to the seller in their original shipping carton. Products returned without the seller’s prior approval may, at the seller’s absolute discretion be returned to the buyer or stored at the buyer’s expense without prejudice to any rights or remedies the seller has. Our policy lasts 30 days. If 30 days have gone by since your purchase, it is at the seller’s discretion to accept the return. To be eligible for a return, your return must be unused and in the same condition that the goods were received, and must be in its original packaging. To complete your return we will require an RA Form, that can be obtained by speaking with our Customer Service dept. The RA form needs to be returned with the goods in order for a refund to be processed.

3. Refunds/Credits

Once your return is received, with the RA Form and inspected, we will notify you if it has been approved or rejected for a refund. OPC Health will only refund payments made (outside your statutory rights) if the order has not yet been invoiced or if OPC Health has invoiced and supplied the wrong part or product. The product is identified by a stock code number. If the customer should choose the wrong product when ordering OPC Health will not be liable and any refund or exchange will be at OPC Health’s discretion. If you are approved, then refund/credit note will be processed and a credit note will be applied to your account. If you paid for the item via Credit Card/EFT when purchase made, then a refund will be processed.

4. Exchanges

If an exchange has been approved, replacement order will be supplied and invoiced once goods are returned to our office a credit or refund will be processed. For OPC Health account holders, a credit will be applied to your account once goods are received into our office. For Cash Sale customers, we will require payment for replacement order to be supplied, and once we receive your goods into our office, we will process a refund on your credit card.

5. Click and Collect

Please note click and collect is not an option. OPC Health is a wholesale distribution warehouse and has no collection facility available.

6. OPC Health Contacts

Customer Service
[email protected]

Phone: 1300 672 937