Frequently Asked Questions

Our sister company oapl provides prosthetic and orthotic services right across Australia. For more information on these services, please visit oapl.com.au

Our sister company oapl provides prosthetic and orthotic services right across Australia. For more information on these services, please visit oapl.com.au

Our sister company oapl offers all clinical services right across Australia. For more information on these services, please visit www.oapl.com.au

If you’re not happy with the services provided by OPC Health and wish to make a complaint, please contact your local sales representative to discuss the issue. If you are unhappy with the response, please contact the National Sales Manager on 1300 627 935. If you are unhappy with the manager’s response you can seek further advice from the NDIS Quality and Safeguards Commission on 1800 035 544 or the Australian Competition and Consumer Commission.

For help with online ordering, speak to one of our friendly Customer Service staff members on 1300 672 937 (1300 OPC YES).

To make a purchase on our website, you must be an account holder. To request an online account, please click here. Please note, you must be a health & exercise professional.

Orders may also be placed over the phone, fax or email. Click here for OPC Health contact details.

We do not sell to the general public. However, you can view our retail range of products at oaplshop.com.au 

OPC Health Sales Managers and Customer Service staff are equipped to help you with product queries, pricing, support and sizing. If you require further information or help with any of our products, please click here to contact us.

We have sizing charts on our website for most of our products. However, if you still require more assistance, please call us on 1300 672 937 or contact us.

OPC Health do not have a Service Department for the repair of Evaluation Equipment. We recommend the services of HK Calibrations for all repairs and calibrations of Dynamometers and Pinch Gauges.

HK Calibrations Head Office is located in North Rocks, NSW. Please call them directly on 1300 309 881. They have a network of offices nationally.

To check stock availability for our product range, please log in. On the product page, the 'In Stock' column in the product table will indicate if a product is available or not. This includes items kept in our warehouse or special order items.

Please contact Customer Service on 1300 672 937 should you have an enquiry about the availability of any of our products.

Pricing across our website can only be accessed by registered OPC Health customers who have provided an ABN and have been granted access. 

Once logged in, you will be able to view both the retail and wholesale prices of products on their respective product pages.

To access OPC Health wholesale pricing, businesses with an ABN are required to register their details and be supplied with an online account. To register, you can apply here.

If you are a wholesale account holder, this doesn't necessarily mean that you are on account terms and may be required to pay on checkout. To apply for account terms, please contact us on 1300 672 937.

GST is applicable on some items in the OPC Health range. GST status is always noted next to the price or in the pricing table. 'ex GST' indicate GST is applicable. The GST will be calculated in the Shopping Cart when you checkout. Products that are GST exempt are noted with “GST exempt”.

The standard shipping method for all orders placed through opchealth.com.au is StarTrack Premium. Due to the high value of our products, this is currently the only available option for online orders. We use this premium service to ensure fast and safe delivery of your goods.

Shipping is FREE for all online orders. However bulky or capital items may incur an additional freight fee. If this is the case, we will contact you before your item(s) are shipped to confirm this charge.

For items in stock, orders placed before 12pm Mon-Fri will be shipped the same day. Please see the approximate delivery times below. 

Please note the above time frames are approximate and do not apply during periods of high demand. Remote locations timeframes vary from 3-6 business days. If your order is urgent, please contact Customer Service on 1300 672 937 during normal business hours (AEDT).

Yes, your order history is listed in 'My Account'. If you have any queries about the status of an order, your intended delivery address or items on backorder contact OPC Health Customer Service on [email protected], or 1300 672 937

Please call Customer Service on 1300 672 937 if your order does not arrive within the time frame for your area listed above.

To register for an OPC Health Wholesale Online Account, please complete the registration form located here. Please note only ABN registered customers are eligible for wholesale access.

Your password can be changed in the My Account section of your Wholesale Login. Please contact Customer Service [email protected] or 1300 672 937 if you would like to add additional delivery addresses, change your username, email, phone number or business name.

Your Wholesale Account gives you the option to view, print or pay invoices. Go to the My Account area after you have logged on and select Purchase History to view and print invoices and credits, Order Inquiry to see the status of your orders and Pay My Account to view your balance and pay invoices securely with a credit card.

We offer product brochures showcasing snapshots of our product portfolios, but we do not provide a complete product catalogue. For the most comprehensive view of our products, we recommend exploring our extensive range online.